Contact Management Services

Satisfying the customer is what we do best. Knowing that timely, high quality customer care is so critical to business success and recognizing that the cost of providing it continues to rise, e.Services has developed the ability to provide affordable world-class customer relationship management and contact center services.

We know that our agents are one of our greatest assets. Our agent training emphasizes effective call management techniques as well as empathic listening skills ensuring consistent, highly responsive customer care.

We recognize that there can be seasonal spikes in call volume that require expanded resources. We understand that our clients’ needs may include outbound contact center services such as collections, cross-selling, and customer service follow up. We also take great care to ensure that our contact center staff can speak fluently and confidently with callers.

  • Up-sell/cross-sell
  • Multi-channel customer service: e-mail, IVR, voice
  • Customer care: billing, issue resolution, complaints, technical support
  • Reservations
  • Warranty administration
  • Contact center agents trained in customer experience management