Ghana’s Talent & Cost Advantages

In recent years, Ghana has emerged as an emerging prime outsourcing destination. The country provides a sharp reduction in the cost of delivering BPO services—wages, infrastructure, and support—enabling companies to realize savings of more than 35 percent. e.Services’ highly efficient operation delivers even higher cost savings.

What sets Ghana apart from other countries are it’s considerable natural advantages. Ghana’s highly educated, English-speaking workforce is warm and friendly. The proverbial Ghanaian Hospitality, expressed in the Akan greeting of Akwaaba (Welcome), is perhaps the most important factor making Ghana a key destination for offshore customer-facing operations. e.Services intends to leverage and improve on the population’s inherent graciousness through our intensive customer experience training. This produces a dedicated staff, the key to consistently delivering a superior customer experience.

In 2007, Ghana was placed on A.T. Kearney’s list of the most desirable global outsourcing destinations. (Countries were ranked by financial attractiveness, people skills, and economic/political environment as well as overall drivers.) Ghana is poised to take a global leadership position among providers of customer-facing and back-office service.