Government

Government agencies are increasingly faced with the challenge of trying to improve the customer experience while meeting the budget. Agencies today are overwhelmed by inquiries from all types of customers—taxpayers, senior citizens, or businesses.

The public’s expectation for quick, accurate information has grown considerably, because of their experience with the private sector. So government agencies must somehow fulfill these rising expectations, while simultaneously coping with growing volume and shrinking budgets.

E.services solves government’s service/budget challenge by providing a team of highly responsive, knowledgeable agents that can research an inquiry from your secure database and deliver the information with poise and confidence.

Key Benefits:

  • Increase responsiveness
  • Improve customer perception
  • Reduce calls and email inquiries
  • Faster call resolution rates
  • Streamline communications with other agencies
  • Increase operation efficiencies
  • Single view of all customer data
  • Reduced costs