We’re dedicated to helping you gain decisive, competitive advantages by improving your customer experience. Serving as an extension to your business, we help you align your people, processes and technology to achieve superior performance—whether your customer service processes are managed in-house or are outsourced.

Our solutions increase your profitability by efficiently anticipating, meeting and exceeding your customers’ expectations. In tandem with our strategic partner, Osprey Associates, we focus on process optimization, customer experience management, and customer analytics. Our research shows that mastery within any one of these areas creates distinctive advantages within the industries that we serve.

With deep industry and business process expertise and extensive global resources, e.Services and Osprey mobilize the right people, skills and technologies to help you improve your customer service performance.

We stand for candid, no-nonsense dialogue and for delivering more than we promise.

Our solutions include:

Find out more about how our customer service solutions help you build sustainable market advantages.