Telecommunications

Telecom companies are in a pitched battle to consistently and affordably meet the needs of their customers who have become increasingly demanding, wanting to talk with their supplier 24/7, and do so quickly, conveniently and reliably. The cost of switching between service providers is almost zero and this presents serious challenges to services providers as they struggle to increase their Average Revenue Per User (ARPU). We can help.

e.Services has enabled global telecommunications players to provide superior experiences to their customers, while cutting operational costs. Customers quickly and easily get answers to their questions and, upon receiving speedy and courteous service, are inclined to buy additional services. Most importantly, your customers will come back, again and again.

Telecom firms that recognize how service can confer a competitive advantage look to e.Services for outsourcing both their customer-facing and back office activities. We partner with you to deliver unparalleled customer services to boost customer retention, grow your revenue and sharply reduce your service costs.

Key Benefits:

  • Reduce churn through improved customer experience
  • Increase customer loyalty through consistent interactions across multiple channels
  • Improve customer retention from timely, accurate customer feedback
  • Single view of the customer
  • Increase customer revenue by appropriate up-sell and cross-sell of offerings